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  • adept driver logo
  • Home
  • Products
    • CONSUMER PRODUCTS
    • teenSMART
    • Advanced Driver 20-60
    • Lifelong Driver 60+
    • CORPORATE PRODUCTS
    • Advanced Fleet Driver
    • Prosecution Diversion
    • Predictive Analytics
    • Semi-Autonomous Vehicle Video (Free)
  • Test Drive
  • Support
  • About
    • Company
    • History
    • Leadership Team
    • Advisory Council
    • Scientifically Proven
    • Awards
    • Partners
    • News
    • Contact Us

Product Support

Download and DVD versions

Phone: 800-808-5678

Email: support@adeptdriver.com

Support for our suite of products is available Monday - Friday from 8 AM - 5 PM Pacific time.

Click a category below to expand.

System requirements
  • PC:
    • Windows 10: 3.0 GHz Pentium 4 processor, 2 GB RAM
  • Mac:
    • Mac OSX 10.9 or newer: 2.0 GHz Core 2 Duo processor, 2 GB RAM
  • Hard disk drive space: 2.5 GB
  • Download version requires 5 GB hard disk drive space during installation process and 2.5 GB after the
    installation is complete
  • DVD-ROM drive (not needed if you purchased the download version)
  • 1280 x 720 minimum screen resolution
  • Recommended: External mouse, speakers, and printer
  • Internet connection
How do I download the product?

After placing your order, download instructions will be emailed along with your license key.

I am having trouble downloading the product

This is usually caused by security software that is controlling Internet access and blocking the product from using the Internet connection. Check your security software, including the Windows Defender Firewall if you are using Windows, to see if the ADEPT Driver product is listed as a blocked program.

How do I use the product?

After installation is complete, there will be an icon for your product on the computer’s desktop. Double-click this icon to open the product. Enter your license key to register (create your account). After you have registered, enter your password and click Login to get started.

Where do I find the license key?

The license key is in the order confirmation email you received, which also includes the download link.

The product is installed but does not connect to the Internet

This is usually caused by security software that is controlling Internet access and blocking the ADEPT Driver product from using the Internet connection. Check your security software, including the Windows Defender Firewall if you are using Windows, to see if the product is listed as a blocked program.

The product does not work well on my computer

If the movies are playing poorly, compare the computer’s specifications to the system requirements listed above.

If available, a different computer can also be used (no progress is lost when switching computers).

I lost or never received my certificate of completion

Log in to the ADEPT Driver product you have completed. Select the Menu button along the top. Select the Certification module from the menu (this should be the last module). This will open a page which includes a Send Certificate button.

Return Policy

There is no refund available once a user has passed the certification test at the end of the program.

A refund must be requested within 30 days of the date of purchase.

Please contact Product Support to request a refund.

Product versions supported

All ADEPT Driver software products have a version number in the lower left corner. If the version of your product meets or exceeds the version numbers listed below, then the product is supported.

teenSMART v4
Advanced Driver v2
Lifelong Driver v3.8

Older versions should not be used and, in some cases, will no longer function. If you have an older product with an unused license key, we will exchange your unused old product for the latest version of that same product at no charge. Please contact Product Support for more information.

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TERMS OF USE | PRIVACY POLICY | PATENTS | ACCESSIBILITY STATEMENT | CONTACT
COPYRIGHT © 2020 Life Long Driver LLC. ALL RIGHTS RESERVED

COPYRIGHT © 2020 Life Long Driver, LLC
ALL RIGHTS RESERVED

PRIVACY POLICY
TERMS OF USE
PATENTS
ACCESSIBILITY STATEMENT

CONTACT